Refund policy

REFUNDS, CANCELLATIONS & RETURNS

We hand-pack and verify every order (unweighed, unscanned, tamper-checked) and most orders ship within 24 hours, so our policy is simple and strict.

CANCELLATIONS — THE FIRST HOUR IS FREE: Cancel within 1 hour of placing your order (and before it ships) for a full refund, no fee. After the first hour (and before it ships), a 10% restocking fee applies, deducted from your refund — by that point card fees, packing, and usually the shipping label are already paid. Once an order has shipped it is FINAL — shipped items are non-returnable and non-refundable. There are no returns on sealed Pokémon product, ever; that rule is what protects every buyer here from resealed product.

MYSTERY PRODUCTS: Contents are randomized and verified sealed at packing. All mystery products are final sale once shipped, and every mystery box always meets its printed guaranteed minimum TCGplayer market value.

MEMBERSHIPS (TEAM BLAZE): Cancel anytime from your account before your next billing date — no fees, no lock-in; benefits run through the month you have paid for. Membership fees are never discounted, never earn Blaze Points, and carry no shipping charge. A billed renewal follows the cancellation rules above; a refunded month ends its benefits immediately.

DAMAGED OR INCORRECT ORDERS: If your order arrives damaged in transit or we shipped the wrong item, contact us within 48 hours of delivery with photos and we will make it right — replacement or refund, at no cost to you. That is the Dr. Blaze Guarantee and it always applies, whether or not you added Package Protection.

LOST OR STOLEN PACKAGES: If tracking stalls, or shows delivered when nothing arrived, contact us within 7 days of the delivery scan (or of the last tracking movement). We open a carrier trace on your behalf at no charge and pass through the carrier's built-in protection in full — $100 on standard UPS labels. If you added Package Protection at checkout, its terms govern what happens next — see our Package Protection terms for what is and isn't eligible.

PACKAGE PROTECTION FEES: The Package Protection fee is optional — it is added by default at checkout and one click removes it — and is refunded in full if your order is cancelled before it ships. Once an order has shipped the fee has done its job and is not separately refundable. Package Protection is not insurance and is not underwritten by anyone — it is our own commitment, funded by us. Protection pays at most one replacement or refund per order, never more than what was paid for that order, and at most two approved claims per customer in any rolling 12 months — after that it is no longer offered on that account, though every order still carries the Dr. Blaze Guarantee and the carrier’s built-in protection. Where the carrier holds a signature for the delivery, a theft claim requires a police report; on orders of $1,000 or more from an account with no prior order history, a police report is required rather than optional.

SIGNATURE REQUIREMENTS: Orders of $200 or more ship with Signature Confirmation and orders of $500 or more ship with Adult Signature Required (21+, photo ID), at our expense. These cannot be waived. A package that could not be delivered because nobody was available to sign will be held or returned by the carrier — contact us and we will re-send it at no charge; returned-to-sender orders are not treated as cancellations and are not subject to the restocking fee.

BEFORE YOU DISPUTE A CHARGE: If anything is wrong with an order, contact us first at drblazeccli@gmail.com. We answer fast and we would much rather fix it than fight about it. Every card dispute we receive is responded to with full delivery evidence including tracking, delivery scans and signature records. Accounts associated with a chargeback filed without contacting us first may be restricted from future orders.

Refunds are issued to the original payment method within 5–10 business days.